Privacy Policy

1. Introduction

99hoki ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access our website at https://99hoki.cam, use our gaming services, or interact with our platform in any capacity.

We understand that you trust us with your personal information, and we take that responsibility seriously. This policy is designed to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

By creating an account with 99hoki or using any of our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a 99hoki account or use our services, we collect personal information that you voluntarily provide to us, including:

• Identity Information: Full legal name, date of birth, gender, and nationality as indicated on government-issued identification documents
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Verification Documents: Copies of Indonesian identity card (KTP), passport, driver's license, or other government-issued identification for Know Your Customer (KYC) verification purposes
• Financial Information: Bank account details, e-wallet information, transaction history, deposit and withdrawal records
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers
• Communication Records: Customer support inquiries, live chat transcripts, email correspondence, and any other communications with 99hoki staff

2.2 Information Collected Automatically

When you access or use the 99hoki platform, we automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type and version, operating system, device type (desktop/mobile/tablet), screen resolution, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, game play history, bet placement records, login/logout times, and navigation paths through our website
• Geolocation Data: Approximate geographic location based on IP address to ensure compliance with jurisdiction-specific gaming regulations
• Technical Data: Browser settings, time zone settings, language preferences, and referring website URLs

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification, payment method validation, and fraud detection information from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay)
• Identity Verification Services: Results of identity checks, address verification, and age validation from third-party verification providers
• Marketing Partners: If you arrive at 99hoki through a partner or affiliate link, we may receive referral information and attribution data

3. How We Use Your Information

99hoki uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Create and maintain your gaming account
• Process deposits, withdrawals, and other financial transactions
• Provide access to sports betting, casino games, and live dealer services
• Manage bonuses, promotions, and loyalty rewards
• Maintain betting history and transaction records
• Process customer support requests and resolve disputes

3.2 Verification and Compliance

• Verify your identity and age to comply with legal requirements (21+ age restriction)
• Conduct Know Your Customer (KYC) and anti-money laundering (AML) checks
• Detect and prevent fraud, money laundering, and other illegal activities
• Comply with gaming regulations and licensing requirements
• Respond to legal requests from law enforcement or regulatory authorities

3.3 Platform Improvement and Personalization

• Analyze usage patterns to improve website functionality and user experience
• Personalize content, recommendations, and promotional offers based on your preferences and activity
• Develop new features, products, and services
• Conduct market research and statistical analysis
• Optimize platform performance and troubleshoot technical issues

3.4 Communication and Marketing

• Send transactional communications (deposit confirmations, withdrawal notifications, account alerts)
• Provide customer support and respond to your inquiries
• Send promotional materials, bonus offers, and marketing communications (with your consent)
• Notify you of important updates, terms changes, or security alerts
• Conduct customer satisfaction surveys and feedback requests

3.5 Responsible Gaming

• Monitor gaming patterns to identify potential problem gambling behavior
• Implement deposit limits, session time limits, and self-exclusion requests
• Provide responsible gaming resources and support information
• Enforce age restrictions and prevent underage gambling

4. Information Sharing and Disclosure

99hoki does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our platform and delivering services, including:

• Payment Processors: Indonesian banks and e-wallet providers to process deposits and withdrawals
• Identity Verification Services: Third-party KYC providers to verify your identity and age
• Game Providers: Licensed software providers who supply casino games, live dealer services, and sports betting odds
• Cloud Infrastructure: Hosting and data storage providers who maintain secure servers for our platform
• Customer Support Tools: Live chat, email, and ticketing system providers
• Analytics Providers: Services that help us understand user behavior and improve platform performance

All service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.

4.2 Legal and Regulatory Compliance

We may disclose your personal information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Enforce our Terms & Conditions and protect our legal rights
• Investigate fraud, security breaches, or other illegal activities
• Protect the safety, rights, and property of 99hoki, our users, or the public
• Cooperate with law enforcement investigations

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you opt into marketing partnerships or promotional campaigns.

5. Data Security Measures

99hoki implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption
• Secure Storage: Personal information is stored on secure servers with restricted access controls and encrypted at rest
• Password Security: Your account password is hashed using industry-standard cryptographic algorithms and never stored in plain text
• Firewalls: Multi-layered firewall protection prevents unauthorized network access
• Intrusion Detection: Automated systems monitor for suspicious activity and potential security breaches

5.2 Organizational Security

• Access Controls: Personal information is accessible only to authorized employees who require it for specific job functions
• Employee Training: All staff receive regular training on data protection, privacy, and security best practices
• Confidentiality Agreements: Employees and contractors sign legally binding confidentiality agreements
• Security Audits: Regular internal and third-party security assessments identify and address vulnerabilities
• Incident Response: Established procedures for detecting, investigating, and responding to data breaches

5.3 Your Security Responsibilities

While we implement strong security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password and do not share it with anyone
• Enable two-factor authentication if available
• Log out of your account after each session, especially on shared devices
• Keep your contact information up to date so we can reach you about security matters
• Report suspicious activity or unauthorized access immediately

6. Data Retention and Deletion

99hoki retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Accounts

While your account remains active, we retain all personal information necessary to provide services, maintain transaction records, and comply with our legal obligations.

6.2 Closed Accounts

When you close your account or request deletion, we will delete or anonymize your personal information within 30 days, except where we are required to retain information for:

• Legal and regulatory compliance (typically 5-7 years for financial records)
• Fraud prevention and security purposes
• Resolving disputes or enforcing agreements
• Defending legal claims

6.3 Inactive Accounts

Accounts with no activity for 24 consecutive months may be closed, with personal information deleted according to our standard retention schedule. We will attempt to notify you before closing inactive accounts.

7. Cookies and Tracking Technologies

99hoki uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including account authentication and session management
• Performance Cookies: Help us understand how users interact with our website and identify areas for improvement
• Functionality Cookies: Remember your preferences and settings for a more personalized experience
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements (with your consent)

7.2 Managing Cookies

Most web browsers allow you to control cookies through settings. You can set your browser to refuse cookies, delete existing cookies, or notify you when cookies are being set. However, disabling essential cookies may affect platform functionality and your ability to access certain features.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information for marketing purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of Consent: Withdraw consent for processing activities that require consent

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within 30 days.

9. Children's Privacy

99hoki services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect personal information from anyone under the legal gambling age in Indonesia. If we become aware that we have inadvertently collected information from an underage individual, we will immediately delete such information and terminate the associated account. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our service providers, partners, or data centers are located. These countries may have different data protection laws than Indonesia. When we transfer your information internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by relevant data protection authorities
• Ensuring recipient countries have adequate data protection frameworks
• Implementing technical and organizational security measures equivalent to those in Indonesia

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of 99hoki services after changes take effect constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Subject Line: Privacy Inquiry - [Your Request Type]
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For specific data subject access requests (access, correction, deletion), please include:

• Your full name and account username
• Registered email address
• Detailed description of your request
• Copy of government-issued ID for identity verification